Subscription Policy

Subscription Overview

When you purchase a subscription from Get Numae, you are enrolling in a recurring order and delivery program.

Frequency. A new order is automatically created for you every 30 days from your initial purchase date.

Billing. Your stored payment method is charged for each new order at midnight (PST) on the order date, at the same product price as your first order plus shipping and any applicable taxes.

Authorization. By completing your checkout, you authorize Get Numae to create these recurring orders and charge your payment method until you cancel.

Managing Your Subscription

You have full control over your subscription. You can pause, skip, update or cancel at any time.

Customer portal. Log in at getnumae.com/a/subscriptions/login and select "Manage Subscription." From there you can cancel your subscription, pause upcoming orders, skip a scheduled shipment, or update your billing and shipping information.

Email support. Contact our team at support@getnumae.com and we will take care of it for you.

Cancellation Policy

Cancel anytime. There is no minimum term and no cancellation fee. Cancelling in the portal or by email takes effect immediately and stops all future orders.

Changed your mind? Email us within 24 hours. If a subscription order was created and charged that you did not want, email support@getnumae.com within 24 hours of that order and we will cancel it and refund it in full to your original payment method. You do not need to return anything. Please note that cancelling in the portal stops future orders but does not by itself refund an order already created; for that, email us within 24 hours.

After 24 hours. Requests received more than 24 hours after an order apply to future orders only; the order already created will ship as normal.

One-Time Purchases

If you wish to cancel a one-time order, contact support@getnumae.com as soon as possible. We can usually cancel an order only before it has shipped. Your first order is always covered by our 60-Day Money-Back Guarantee.

Refunds

Your first order is covered by our 60-Day Money-Back Guarantee, no return required. Subscription renewal orders are not covered by the Money-Back Guarantee, except when you email us within 24 hours of the order as described above. Damaged, defective or incorrect items are always replaced or refunded, on any order.

Full details: Refund Policy

Shipping & Fulfillment

Subscription orders ship automatically following each successful payment. Shipping timelines follow our standard Shipping Policy. Once an order has shipped it can no longer be changed or intercepted; the 24-hour rule above still applies if you email us in time.

Customer Responsibilities

Please keep your billing information current to avoid service interruption, and update your shipping address before each new order. Get Numae is not responsible for failed deliveries due to incorrect or outdated address information provided by the customer.

Chargebacks & Disputes

Before filing a chargeback with your bank, please contact us at support@getnumae.com. Subscription charges are authorized at checkout, and we resolve nearly every billing question faster and in full directly. A dispute filed without contacting us may delay your refund.

Contact Us

For any questions regarding your subscription, billing or cancellations: support@getnumae.com