About Numae

Subscription Policy

Subscription Overview

When you purchase a subscription from Get Numae, you are enrolling in a recurring payment and delivery program.

  • Frequency: Subscriptions renew automatically every 30 days from your initial purchase date.

  • Billing: Your stored payment method will be charged at midnight (PST) on the renewal date.

  • Authorization: By completing your checkout, you authorize Get Numae to charge your payment method for recurring orders until you cancel.

Managing Your Subscription

You have full control over your subscription. You can manage, pause, or skip deliveries at any time by:

  • Customer Portal: Logging into your account here and selecting 'Manage Subscription.'

  • Email Support: Contacting our team at support@getnumae.com.

Through your account portal, you can:

  • Cancel your subscription.

  • Pause upcoming orders.

  • Skip a scheduled shipment.

  • Update billing or shipping information.

Cancellation Policy

Subscription Orders

  • Deadline: You may cancel your subscription at any time. To avoid being charged for the next cycle, you must cancel at least 24 hours before your next renewal date.

  • Effect: Cancellations apply to future renewals only.

  • Post-Processing: Once a subscription renewal has been processed or shipped, it cannot be canceled or refunded for that billing cycle.

One-Time Purchases

  • One-time orders may be canceled within 1 hour of placement.

  • After this window, orders enter our fulfillment process and cannot be changed or canceled.

Refund Policy

In accordance with our terms of service, we do not offer refunds for:

  • Subscription renewals that have already been processed.

  • Orders that have already been shipped.

  • Failure to cancel a subscription before the renewal date.

If you believe a charge was made in error, please contact support@getnumae.com immediately so we can investigate and assist you before you contact your bank.

Shipping & Fulfillment

  • Subscription orders ship automatically following each successful payment.

  • Shipping timelines follow our standard Shipping Policy.

  • Once an order has shipped, it is considered fulfilled and is no longer eligible for cancellation or refund.

Customer Responsibilities

To ensure seamless delivery, customers are responsible for:

  • Completing subscription cancellations before the renewal date.

  • Ensuring billing information is current to avoid service interruption.

  • Updating shipping addresses prior to each renewal.

Get Numae is not responsible for failed deliveries due to incorrect or outdated address information provided by the customer.

Chargeback & Dispute Policy

Filing a chargeback for a subscription renewal that was authorized at checkout and not canceled prior to renewal is a violation of this policy. We strongly encourage customers to reach out to us directly. We are committed to working with you to resolve any issues or concerns before a formal dispute is filed.

Contact Us

For any questions regarding your subscription, billing, or cancellations, please reach out to:

📩 support@getnumae.com