REFUND POLICY — GET NUMAE

60-Day Money-Back Guarantee

We stand behind our products. Your first order is covered by our 60-Day Money-Back Guarantee: if you are not satisfied for any reason, contact us at support@getnumae.com within sixty (60) days from the date you received your order and we will refund your purchase price.

The following conditions apply:

• The Money-Back Guarantee applies to your first order only and can be used once per customer.
• It is valid only on products purchased directly from getnumae.com.
• You do not need to return the product. Because our products are consumable, we do not require or accept product returns. Please do not ship products back to us; packages sent without instruction from our support team cannot be processed or refunded on that basis.
• If you claim a refund under the Money-Back Guarantee and later purchase again, the guarantee will not apply to future orders.

How refunds are issued

Approved refunds are issued to the original payment method used for the order. For orders placed with a promotional bundle (for example, Buy 2 Get 1 Free), the refund is based on the amount you actually paid for the order. Once a refund is processed, it may take up to ten (10) days for it to be posted to your account, depending on your financial institution. If more than fifteen (15) business days have passed since we confirmed your refund, contact us at support@getnumae.com.

Damaged, defective, or incorrect items

Please inspect your order upon delivery. If your order arrives damaged or defective, or if you received the wrong item, contact us at support@getnumae.com with your order number and a photo of the item and packaging. We will send a replacement or issue a refund, at your choice. You do not need to return the item. This applies to every order, including subscription renewals, and is not limited by the Money-Back Guarantee conditions above.

Subscription renewals

Subscription renewal orders are not covered by the 60-Day Money-Back Guarantee. You can cancel your subscription at any time by logging into your subscription portal at getnumae.com/a/subscriptions/login or by emailing support@getnumae.com. If you no longer want a renewal order that was just created, email support@getnumae.com within 24 hours of that order and we will cancel and refund it in full to your original payment method. Cancelling in the portal stops future orders but does not by itself refund an order already created. Requests after 24 hours apply to future orders only.

Order changes and cancellations

If you made a mistake in your order or wish to cancel it, contact us at support@getnumae.com as soon as possible. We can usually modify or cancel an order only before it has shipped, so we cannot guarantee that every request can be accommodated.

Questions

For any questions about refunds or this policy, contact us at support@getnumae.com. Please reach out to us before initiating a payment dispute with your bank — we can nearly always resolve the issue faster directly.